Elasticsearch, Logstash, and Kibana get pleasure from the good thing about owning vivid and valuable communities. You've got our assurance of higher-high quality support and solitary source of truth as an Elasticsearch Services purchaser, even so the Elastic Neighborhood will also be a valuable useful resource in your case everytime you will need it.
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Should you be employing a distribution record as your registered e-mail, You may as well register a next e-mail address with us. Just open a case to allow us to know the title and e mail address you prefer to for being extra.
Dedicated Elasticsearch qualified support Elasticsearch support when and in which you have to have it As with our other choices, if you should manage your Elasticsearch cluster on your own, we can easily nevertheless offer the 24x7x365 specialist support accessible inside our managed providing.
Consist of the deployment ID that you would like assist with, particularly when you may have quite a few deployments. You will find the deployment ID on the overview web site to your cluster inside the Elastic Cloud Console.
If you are on an Elasticsearch Company Conventional membership and you simply have an interest in shifting to Gold or Platinum support, please Make contact with us. We also advise that you simply read our greatest tactics information for receiving the most out of one's support knowledge:
We can provide support whether or not your natural environment is on-prem or from the cloud. Speak to our group to discuss your unique infrastructure and requirements, together with SLAs and protection wants.
Discuss your distinct requirements If you enter a support deal with Instaclustr, you may be leveraging much more than three hundred million node several hours of management and support practical experience with open supply systems, including the Open Distro of Elasticsearch.
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Describe the challenge. Consist of any suitable specifics, including error messages you encountered, dates and situations when the challenge transpired, or anything you believe is likely to be helpful.
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When you are a Elasticsearch support different customer who just signed up for Elasticsearch Support, it might take several hours to your Support Portal entry to be setup. If you have questions, arrive at out to us at [email protected].
Describe the condition. Involve any appropriate facts, which include mistake messages you encountered, dates and instances when the problem happened, or the rest you think that may be valuable.
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With the discharge of The brand new Support Portal, even For those who have an existing account, you may be prompted to update your password.
To learn more, Look at Top quality Support Companies Coverage. In case you are on a normal membership, so you have an interest in upgrading your support stage, you should Get hold of us. We also advise which you read through our greatest practices guidebook for obtaining the most out of the support expertise:
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Being an Elasticsearch Assistance purchaser, you can acquire an electronic mail with Guidance ways to log in into the Support Portal, in which you can keep track of both of those present-day and archived cases.
Just open up a circumstance to let's know the identify and electronic mail tackle you desire to being extra. When opening a scenario, Here are a few things you can do to acquire aid more quickly: