Elasticsearch, Logstash, and Kibana appreciate the advantage of possessing vibrant and practical communities. You have got our assurance of substantial-top quality support and single supply of truth of the matter as an Elasticsearch Company buyer, even so the Elastic Neighborhood will also be a handy source for you personally everytime you want it.
In case you are in no cost trial, you are also qualified to obtain the Elasticsearch Services Typical amount support for as long as the trial is Lively.
The principle aim of support is to be sure your deployment reveals a inexperienced standing and is offered. There isn't any confirmed initial or ongoing response time, but we do try to interact on each challenge inside 3 company times.
From your Elasticsearch Services Console: Go to the Support site or choose the support icon, that looks similar to a lifestyle preserver, on any website page from the console. Get in touch with us by e mail: [email protected]
Include the deployment ID that you want help with, especially if you have several deployments. You can find the deployment ID on the overview site to your cluster while in the Elastic Cloud Console.
When you have any technical inquiries that are not for our Support staff, hop on our Elastic community forums and have responses with the gurus in the community, together with folks from Elastic.
Our managed assistance pedigree and broad purchaser foundation makes sure that we have the working experience to suit any consumer ecosystem. It’s what we do day-to-day Each day, we provide mission vital, high performance, and generally-on info solutions for our shoppers. Our organization is centered on the operational functionality of Elasticsearch and complementary open resource information layer systems. Devoted workforce Elasticsearch support crew is built up of devoted engineers and Elasticsearch experts with intensive operational expertise. Now we have the chance to help keep the clusters functioning efficiently and effectively less than a variety of situations and use circumstances Spin up a cluster in minutes No cost Demo
In case you have any complex thoughts that aren't for our Support crew, hop on our Elastic Group discussion boards and obtain answers within the gurus while in the Local community, which includes individuals from Elastic.
In case you contact us by electronic mail, please use the e-mail deal with which you registered with, so that we will help you much more quickly.
If you just signed up for your trial, you don't get access to the Support Portal until finally you subscribe. Alternatively, it is possible to ask for aid utilizing the other procedures detailed Within this doc.
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By electronic mail: [email protected]. In case you Make contact with us by electronic mail, be sure to use the e-mail address you registered with, to make sure that we may help you much more promptly. Should you be using a distribution record as your registered electronic mail, It's also possible to register a second electronic mail tackle with us.
These subscription levels deliver certain response times for support Elasticsearch support challenges, greater support coverage several hours, and support contacts at Elastic. In addition it involves support for how-to and enhancement inquiries. The exact support protection will depend on your subscription amount.
Our support webpages happen to be delivered in English, to translate to your required language You should use the crafted-in translate operate in Chrome or Firefox.
Support is furnished by email or throughout the Elastic Support Portal. The main target of support is to be certain your Elasticsearch Services deployment displays a environmentally friendly position and is accessible. There is absolutely no certain Original or ongoing reaction time, but we do attempt to engage on each situation in three enterprise days.
Contain the deployment ID that you might want help with, particularly if you have got a number of deployments. The deployment ID can be found about the overview site for your cluster in the Elasticsearch Provider Console.
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As an Elasticsearch Service shopper, you are going to get an e-mail with Recommendations the way to log in on the Support Portal, in which you can keep track of equally present and archived circumstances.
Just open up a scenario to let's know the identify and e mail handle you desire to to become additional. When opening a case, there are a few things you can do for getting enable faster: